🔄 Return & Refund Policy – Rasheed Cosmetics
Effective Date:
We want you to love your purchase from Rasheed Cosmetics. If something’s not right, here’s how we can help:
Eligibility for Returns
Returns are accepted within 14 days of delivery.
To qualify for a return:
- Item must be unused, in original condition and packaging
- Proof of purchase (order confirmation or receipt) is required
Note: Due to hygiene reasons, cosmetic products that are opened or used cannot be returned unless defective.
Non-Returnable Items
- Opened skincare or makeup products
- Gift cards
- Sale or clearance items (unless faulty)
- Digital downloads or e-gifts
Return Process
To start a return, email us at returnssale@gmail.com with:
- Your order number
- Reason for return
- Photos of the item (if damaged)
We will respond within 2 business days with instructions.
Refunds
Once your return is approved and received:
- We will issue a refund to your original payment method
- Please allow 5–10 business days for the refund to reflect
Note: Original shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. Contact us with your order details to request an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the product is faulty or incorrect. For returns over Rs 2000, use a trackable service.
Questions?
We’re here to help!
Rasheed Cosmetics
📧 Email: returnssale@gmail.com
🌐 Website: https://rasheedcosmetics.store