📄 Refund Policy
At Rasheed Cosmetics , customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
✅ Refund Eligibility
- You can request a refund within 14 days of receiving your order.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
❌ Non-Refundable Items
- Used or opened skincare/cosmetic items (for hygiene reasons)
- Items purchased on sale or during a promotion (unless damaged)
🔄 Exchange Policy
- Exchanges are allowed if the product is received damaged or incorrect.
- You must notify us within 48 hours of delivery.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
💰 Refund Method
- Refunds are issued to the original payment method within 100 business days after we receive and inspect the returned item.
📩 Need help?
Contact our support team at returnssale@gmail.com for any refund-related queries.